Legal

Terms & Conditions

Please read these terms carefully before using FoRun. By accessing or using our services, you agree to be bound by these terms.

Last updated: July 2025

1. General Use

By registering, you confirm that all details shared are true and accurate.
You must be 18+ (or 13+ with parental consent) to use the app.
FoRun may update these terms at any time. Continued use means you accept changes.

2. Restaurants & Chefs

Must provide accurate details during registration.
Obligated to return company devices within 7 days of discontinuing services.
Commissions apply on each completed order.
Confidentiality and professionalism are mandatory.

3. Commanders

Must register with accurate details.
Responsible for timely, safe deliveries.
Earnings are based on completed deliveries minus applicable commission.

4. Orders, Payments & Delivery

Services offered: Food delivery, grocery delivery, gift delivery, ride-hailing service, courier services, and car rentals.
Payments: Debit/Credit Card, Wallets, Cash on Delivery.
Delivery time: 30–60 minutes (location-based).
Delivery fees: Shown at checkout (waived if pick-up or voucher applied).

5. Cancellations & Refunds

Orders can be canceled within 5 minutes (before preparation starts).
Refunds apply if: Items are missing/incorrect; Food is spoiled (proof required); Delivery fails or delays exceed 60 minutes.
Refunds processed within 7–10 working days.

6. User Responsibility

Users are responsible for account security and accurate order details.
Any misuse, fraud, or illegal activity will result in account termination.
FoRun is not liable for third-party services or personal disputes between users.

7. Promotions & Coupons

Coupons/discounts are valid only on FoRun.
Non-transferable, non-refundable, and subject to expiry.
FoRun reserves the right to withdraw or modify offers anytime.

8. Disputes & Legal

Disputes will be resolved under applicable law or arbitration.
FoRun reserves the right to suspend or terminate accounts violating these terms.

9. Shipping & Return Policy

9.1 Delivery / Shipping Policy

At ForunPoint, we strive to deliver your food, groceries, gifts, courier parcels, and car rental services quickly, safely, and in perfect condition.

Delivery Areas: We currently deliver within designated city areas listed on our app or website.
Delivery Time: Estimated delivery times are shown at checkout and may vary depending on location, order volume, and restaurant preparation time.
Order Confirmation: Once your order is confirmed, you will receive a confirmation notification via SMS, email, or in-app.
Order Tracking: You can track your order in real-time through the ForunPoint app or website.
Delivery Charges: Delivery fees may vary based on distance, order value, and restaurant location. These will be displayed before checkout.
Failed Deliveries: If the delivery cannot be completed due to an incorrect address, unreachable contact number, or the customer being unavailable, the order amount may not be refundable.

9.2 Return, Refund, and Replacement Policy

At ForunPoint, your satisfaction is our priority. Because we offer different types of services, the rules for returns, refunds, and replacements vary by category. Please read the section that applies to your order.

9.2.1 General Terms (Applies to All Services)

All refund and replacement requests must be submitted through in-app chat or by email at [email protected].
Every request must include your Order ID (or Ride ID), a short description of the issue, and supporting evidence such as photos or screenshots where applicable.
Our support team reviews every request individually. ForunPoint may approve or decline a request after review.
Approved refunds are processed within 5–7 business days to your original payment method or your ForunPoint Wallet. Wallet refunds are usually faster.
For Cash on Delivery (COD) orders, approved refunds are credited to your ForunPoint Wallet unless otherwise agreed with support.
Delivery charges, service fees, and platform fees are refundable only when the issue was caused by ForunPoint, a partner restaurant, store, or vendor, or a rider.
Any discounts, promo codes, or vouchers used on a refunded order may not be restored.
ForunPoint may refuse refunds for accounts showing repeated, suspicious, or fraudulent claims, and may suspend such accounts.

9.2.2 Food Orders

Food items are perishable, so returns are not accepted once an order has been delivered.

You may be eligible for a refund or replacement if:

You received the wrong order or a different item than you ordered.
One or more items were missing from your order.
The food arrived spoiled, damaged, spilled, contaminated, or not fit to eat.
The order was not delivered because of an error on our side or the restaurant’s side.
The order was significantly delayed beyond the estimated delivery time and you no longer wanted it, subject to review.

You are not eligible for a refund if:

You simply don’t like the taste, spice level, or portion size, as long as the item matches the restaurant’s description.
You entered an incorrect delivery address or contact number, or you were unavailable to receive the order.
You cancelled the order after the restaurant had started preparing it.
More than half of the item has been eaten before the issue is reported, unless it is a safety concern such as a foreign object.

How to request:

Contact support within 2 hours of delivery.
Share your Order ID, a description of the issue, and clear photos of the food and packaging.
Do not throw away the food until our team has reviewed your request.
Depending on the case, we will offer a replacement, partial refund, or full refund.

9.2.3 Grocery Orders

Perishable items (fruits, vegetables, dairy, meat, bakery, frozen goods):

Check perishable items at the time of delivery.
Report damaged, spoiled, expired, or wrong items within 24 hours of delivery with photos.
Eligible items will be replaced in your next order or refunded.

Non-perishable items (packaged foods, household and personal care products):

Items that are damaged, expired, defective, wrong, or missing may be reported within 48 hours of delivery.
Items must be unused, unopened, and in their original packaging to qualify for a return.
In some cases, our rider may collect the item from you before a refund or replacement is issued.

Not eligible for return or refund:

Opened or used personal care, hygiene, and beauty products, unless defective on arrival.
Items damaged after delivery due to improper storage.
Change of mind on items delivered correctly and in good condition.
Price differences on items sold by weight, where the final weight may vary slightly. You are charged for the actual weight delivered.

Out-of-stock items: If an item is unavailable, we may substitute it with a similar product (with your approval where possible) or remove it from your order and refund the amount.

9.2.4 Gift Orders

Gifts are often time-sensitive and personalized, so the following terms apply:

You may be eligible for a refund or replacement if:

The wrong gift was delivered.
The gift arrived damaged, broken, or incomplete.
Fresh items such as flowers or cakes arrived wilted, spoiled, or not as described.
The gift was not delivered on the scheduled date because of an error on our side or the vendor’s side.

Not eligible for refund:

Personalized or customized gifts (with names, photos, or messages), unless the error was made by us or the vendor.
Failed delivery because the recipient’s address or phone number was incorrect, or the recipient was unavailable or refused the delivery.
Small differences in color, design, or packaging compared to product images, since actual products may vary slightly.

Cancellations:

Gift orders may be cancelled for a full refund before the vendor starts preparing or dispatching the order.
Customized gifts cannot be cancelled once production has started.

How to request:

Contact support within 24 hours of delivery (or within 2 hours for flowers, cakes, and other fresh items).
Provide your Order ID, photos of the gift and packaging, and a description of the issue.

9.2.5 Ride Service

Cancellations:

You may cancel a ride for free before a captain is assigned or within a short grace period after assignment.
A cancellation fee may apply if you cancel after the captain has arrived or is close to your pickup location.
If the captain cancels, or does not arrive within the estimated time, no cancellation fee will be charged.

You may be eligible for a refund or fare adjustment if:

You were charged for a ride you did not take.
You were overcharged because of an incorrect route, a longer route taken without your consent, or a fare calculation error.
You were charged twice for the same ride.
A cancellation fee was charged unfairly.
The ride ended early because of a vehicle or captain issue.

How to request:

Report the issue within 24 hours of the ride through in-app chat.
Provide your Ride ID, pickup and drop-off locations, and details of the issue.
Our team will check GPS and trip records before making a decision.

Lost items: ForunPoint is not responsible for items left in a vehicle. However, our support team will try to connect you with the captain to help recover them.

Safety concerns: Report any safety issue or captain misconduct immediately through the app. These reports are given top priority.

9.2.6 Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Gift cards cannot be returned or cancelled once purchased and delivered to the recipient.
Gift cards are valid until the expiry date shown on the card. Expired cards cannot be extended or refunded.
ForunPoint is not responsible for gift cards that are lost, stolen, or shared with others after delivery. Please treat your gift card code like cash.

You may be eligible for a refund or reissue if:

You were charged but the gift card was never delivered.
The gift card code is invalid or doesn’t work.
You were charged more than once for the same gift card.

Report these issues within 7 days of purchase with your Order ID and payment proof.

Using gift cards on orders: If an order paid fully or partly with a gift card is refunded, the gift card amount will be returned to your ForunPoint Wallet or the original gift card, not to cash or bank.

9.3 Order Cancellation

You can cancel your order only before it has been accepted by the restaurant.
Once the restaurant begins preparing your food, the order cannot be canceled or refunded.
In case of online payment and timely cancellation, a full refund will be issued.

By using FoRun, you agree to our fair use policy, respect for community standards, and commitment to safe, reliable services.